December 2, 2020

Game now warning pre-order customers that not all PS5s will be delivered on launch day –

Points finger at courier company Yodel.

UK retailer Game has emailed PlayStation 5 pre-order customers, warning them that not all orders will be delivered on launch day tomorrow, 19th November, placing the blame squarely on courier company Yodel.

“Our aim has always been to ensure that as many orders arrive on time for release date as possible,” Game told PS5 pre-order customers in its email, “therefore we have had to secure multiple couriers to help try and achieve this”.

However, “for reasons beyond the control of Game”, it continued, one company, Yodel, has said it will be unable to deliver all PS5s on launch day as a result of “capacity issues in their network”. Elsewhere, Game suggests these “delivery challenges” can be attributed to the sheer volume of new PS5s in circulation ahead of launch day, as well as “the size of the product”.

Game’s email, as received by a member of the Eurogamer team.

It’s undoubtedly a frustrating situation for all those that secured a PlayStation 5 pre-order from Game on the reasonable assumption it would arrive on launch day, and the company suggests customers keep a look out for delivery updates sent directly from Yodel to see if their order is one of those affected by the delay.

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“We would like to apologise for any disappointment this many cause you,” Game’s email concluded, “but we can assure you that your console is packed and ready to be delivered by one of our couriers”.